A client contract is confidential business information, often covered by its own confidentiality clause. Here is exactly what happens to it.
Access to all of this is restricted to your account at the database level. Other users of Freelancer Shield cannot see your reviews, and if you have turned on two-factor authentication, opening a review also requires that step.
To produce the report and answer follow-up questions, the contract text, your title, your state and your stated concerns are sent to a third-party AI model provider. That provider receives the text needed to do the work and returns the result. See the Privacy Policy for how personal data is handled, or contact us if you want to know which provider is used.
As of this writing, the provider's commercial API terms state that text sent through the API is not used to train its models. We do not use your contract to produce anyone else's review.
Reviews stay in your account until you delete them. Deleting a review permanently removes the uploaded file, the extracted text, the report and the conversation. Closing your account removes your reviews and conversations; delete individual reviews first if you want the uploaded files removed immediately.
If you delete a review by mistake there is no undo, so download the original file first if you might need it.
Our team does not open customer contracts as a matter of course. Support staff may need to look at a review's status and metadata, such as its title, timestamps and error messages, to resolve a problem you have reported. Where fixing the problem would require reading the contract text itself, we aim to ask you first.
Only upload documents you are entitled to share for this purpose. If a contract's confidentiality clause forbids sharing it with third-party services, check with the client or your attorney before uploading, or paste only the sections you need reviewed. Do not include personal data that is not part of the contract, such as passport scans attached to the same PDF.
To request a copy of your data, or its deletion beyond what you can do yourself in the app, contact us from the email address on your account.